Tips on Choosing the Best Answering Service for Your Business
Companies use an answering service to field their incoming calls. This helps your employees work more effectively. It is also good for your customers because they are directed to the right department faster. It can be overwhelming to choose an answering service when you look at all the many options that you have. Keeping a few things in mind will help you make a good decision. You might see some companies that will offer same day activation. This can be a bad thing even though it seems like a good thing. You want to make sure that the first interaction customers have with your company is a good one. It can take a few days or a few weeks to train them to do this depending on what your company does.
The company’s work history will tell you a lot. If they have experience working with companies like yours, then they will be able to bring all that knowledge and suggestions to benefit your business. If they have never worked with a company like yours, then you will have more training to do before they will be ready.
You want to make sure that they actually care about your company and the quality of service you are receiving. They are probably already promising this, but you want more than just a promise. You can do this by making sure they have a call evaluator that listens to calls to make sure they are up to standards. Companies that care about improving will also have ongoing training and evaluations for employees.
Good companies will have contingency plans for disasters. They should have a backup power solution and multiple locations to ensure that you don’t miss calls because they are dealing with a crisis. Call recording is very important also. Resolving disputes or complaints is much easier for your if you can listen to all the calls that are relevant to the problem. Accessing those recordings when you need them is very important.
If it is possible you should go to the facility for a tour. Talking to the person in charge of your account will let you know if it is a good fit or not. Going to the actual location may not be possible, but you can usually do a virtual tour or video call. Choosing a family owned answering service can also be a good idea. Family owned companies tend to be more stable and less likely to turn into flip companies. You can find an answering service that fits your needs no matter what your business is.